Match Request

If your customer pays via a bank transfer, it is possible that he or she has failed to fill in the correct amount or payment reference. In this situation, ICEPAY might not be able to allocate the payment to the right merchant, thus preventing it from transferring the transaction amount to your account. In this case, you can submit a ticket with a matching request. ICEPAY will then manually link the payment to your transaction. The transaction amount may then be transferred to your merchant.

Note: Banks processing online payments often charge extra fees for payments made via bank transfer. This can result in a situation in which the amount deposited via bank transfer is less than the amount ICEPAY receives. In other words, in spite of the fact that the payment has ultimately been matched to your account, you will receive an amount that is less than the actual transaction amount.