Direct Debit Cancellation

Within your online environment, you may have to deal with direct debit cancellation. ICEPAY will handle your direct debit cancellations for you. There is a chance you get a direct debit cancellation when you offer direct debit as a payment method in your webshop.

A direct debit cancellation is when the amount paid via a direct debit/one-time payment authorisation is later reversed by the customer paying the amount. A direct debit cancellation may occur when your paying customer:

• - Has an insufficient balance in the account used at the time the payment is presented to the bank for deduction;
• - The account involved is blocked;
• - Your paying customer has submitted an order to reverse the payment via his or her bank within 56 days after the payment was initially ordered.